Papira Terms of Use

1. Who we are

Papira is developed and made available by Toralle, Lda., a private limited company (sociedade por quotas) incorporated under Portuguese law.

Throughout these Terms, "we" and "Toralle" refer to this company; "user" and "the user" refer to whoever uses Papira.

2. What these Terms are

These Terms form the agreement between the user and Toralle regarding the use of the Papira app and the papira.app website. By installing or using Papira, the user accepts them.

If you do not agree with them, do not install the app; if you have already installed it, uninstall it.

These Terms do not govern the purchase of subscriptions, which is made from Apple or Google — see section 9.

3. What Papira is

Papira is a personal organisation tool. It allows the user to:

• record documents (passport, driving licence, insurance policies, health cards, and whatever else the user wants) with their dates and details;
• store photographs and PDF files of those documents;
• be warned in advance that a document is approaching the end of its validity;
• record important dates and counters;
• organise everything by profile — the user, the spouse, the children, the parents.

All of this happens on the user's device, encrypted. Papira works with no account and no sign-up, and the user's content stays on the device. The app works offline; it connects to the internet only for the free plan's advertising and for what the app store handles (downloads, updates and subscriptions). How the data is protected is described in the Privacy Policy.

4. What Papira is not

This section is the most important one in these Terms. It describes what Papira does not do, so that there are no mistaken expectations.

Papira does not renew, does not submit and does not apply for anything. It stores the issuing body's contact details, the website, the phone number and the instructions that the user records. The task of renewing, submitting or applying is always the user's, before the competent body.

Papira does not verify documents. It does not confirm whether a document is authentic, whether it is valid, whether it is in force or whether it is accepted anywhere. It stores what the user puts in it, just as the user puts it in.

Papira does not provide legal, immigration, tax or financial advice. The countries feature organises documents by context — origin, residence — and nothing more. It is not guidance on which documents the user needs, nor on what the law of any country requires.

Papira does not replace original documents. The photographs and PDFs stored are copies for personal organisation. They have no legal value as identification documents and are not accepted as such by authorities or by third parties.

Papira does not guarantee the delivery of reminders. See section 12.

Papira does not sync between devices. There is no copy in the cloud. Changing phone requires creating a backup and restoring it.

Papira does not recover anything. We have no copy of the user's data, nor of the backup password, nor of the PIN. See section 11.

Papira is not a client management tool. The Professional plan organises documents of companies or organisations — licences, insurance, certificates. The app must not be used to manage information about clients, patients, service users or employees, and it does not have the features such processing would require.

5. Information about other people

It is the user who decides what information to record in Papira and which people that information concerns.

We have no access to that information and no technical means of obtaining it, so we cannot verify it, moderate it or intervene in it.

If you record information relating to another person — spouse, child, dependent family member — you must do so with the care that such information deserves.

The same applies to the contacts you note in the dossier delivery record — name, company, email, phone. They stay encrypted on your device, never reach us and are not sent to anyone: noting a contact neither notifies nor contacts them.

As long as your use stays personal or family-related, the processing is covered by the household exemption in Article 2(2)(c) GDPR. If you use Papira in a professional or economic context, that exemption no longer applies and you take on the position of controller in relation to the people whose data you record, with the obligations that follow. Toralle is not answerable for compliance with those obligations and still has no access to the information.

6. Minimum age

Papira is intended for people aged 18 and over. By using it, the user declares that they are of that age.

We do not collect any information about the age of those who use the app, because we do not collect any information — but this is the use Papira was designed for and this is how it is declared in the app stores.

7. Licence to use

We grant the user a personal, non-exclusive, non-transferable and revocable licence to install and use Papira on their devices, for personal and non-commercial purposes, under this agreement and under the terms of the store where they obtained it.

The user may not: copy, modify, translate, distribute, sell, rent or sub-license the app; decompile, disassemble or reverse engineer it, except to the extent that the law mandatorily allows it; remove or alter proprietary notices; nor use Papira for unlawful purposes or to infringe the rights of third parties.

8. Intellectual property

The app, the website, the Papira name, the logo, the texts, the icons, the graphic design and the library of document templates are the property of Toralle or used by it under licence, and are protected by copyright and industrial property rights.

The content the user creates belongs to the user. The documents, photographs, PDFs, dates and notes that they record are theirs. We acquire no right over them — nor could we acquire any, because they never reach us.

The names and trade marks of issuing bodies that the app refers to belong to their respective owners and are used for identification only. Papira is not affiliated with, sponsored by or endorsed by any public or private document-issuing body.

9. Plans, subscriptions and payments

9.1 Who sells to you

Papira subscriptions are purchased through the App Store or Google Play, and those companies are the sellers:

• on the App Store, Apple Distribution International Ltd. (Ireland);
• on Google Play, Google Commerce Limited (Ireland).

The purchase is governed by those stores' terms. The purchase and sale relationship is established with them, not with us: we do not receive payments directly and we have no access to card details or to the identity of the buyer.

9.2 Automatic renewal

Subscriptions renew automatically for the same period, at the price then in force, unless cancelled before the end of the current period.

Cancellation is done in the account settings:

• iOS: Settings → [your name] → Subscriptions;
• Android: Google Play app → profile → Payments and subscriptions → Subscriptions.

Cancelling prevents the next renewal; the plan stays active until the end of the period already paid for.

9.3 Refunds

Refund requests are addressed to the store where the purchase was made — reportaproblem.apple.com for the App Store, or Google Play support — and follow those stores' rules. We do not process refunds, because we do not receive the payments.

9.4 Right of withdrawal

As Apple and Google are the sellers, it is for them to provide the information about the 14-day right of withdrawal for digital content and to collect, where applicable, consent to the immediate start of performance and acknowledgement of the loss of that right, under Article 17(1)(l) of Decree-Law no. 24/2014 (Portuguese distance contracts law).

If you are a consumer, the rights the law gives you in relation to those companies remain fully intact.

9.5 Price changes

Price changes are communicated in advance through the store and do not apply to the period already paid for. If you do not accept the new price, you can cancel before the renewal.

9.6 What happens when the subscription ends

The user's data does not disappear. It stays on the device, encrypted and accessible, and the user can continue to consult it, export it and create backups.

What ends are the features exclusive to the paid plan.

9.7 Advertising on the free plan

The free plan is funded by advertising. Any paid plan removes the ads immediately and for the whole subscribed period. The terms of the advertising and the data it involves are described in the Privacy Policy.

10. The papira.app website

The website is intended to present Papira and to make these Terms, the Privacy Policy and support information available. Its content is informative and may be changed at any time.

11. Backup, PIN and loss of access

This section describes a real risk. Read it before creating a backup or enabling the PIN.

The backup file is encrypted with a password that only the user chooses and knows. We do not receive that password, we do not store it and we have no means of recovering or bypassing it — that is precisely why the file is secure.

If the password is lost, the content of the file becomes permanently inaccessible, to the user and to anyone else, including us.

The same applies to the app PIN: if you forget it and do not have biometrics set up, the only way to use Papira again is to delete all the data and start over.

The app warns about this at the moment the backup is created and the PIN is set. We recommend keeping the backup password in a password manager or in another safe place, and enabling biometrics.

We further recommend creating backups regularly and keeping them in a safe place that is not just the phone itself. Loss, theft or failure of the device means the loss of any data that exists only on it.

12. Reminders and notifications

Papira's reminders are local notifications, scheduled by the device itself. Their delivery depends on the operating system and the device settings: battery saving, "do not disturb" mode, restrictions on apps running in the background, or force-stopping the app can delay or prevent them.

Papira is a memory aid and does not replace keeping track of your own deadlines. The responsibility for renewing, submitting or applying for anything is always the user's.

13. Availability, updates and discontinuation

We seek to keep Papira working and we provide updates, including security fixes, for as long as the product is on sale.

Because Papira runs on the device and without servers of ours, the app keeps working even if we stop updating or distributing it — your documents remain accessible and the app still opens. The free plan's advertising depends on an external service and may stop being shown; that does not affect how the app works. If we ever discontinue the product, we will give reasonable advance notice and will ensure that the user can export their data through the backup feature.

We may change, add or remove features. Changes that significantly reduce features of a paid plan will be communicated in advance.

14. Legal guarantee of conformity

If you are a consumer, the rules of Decree-Law no. 84/2021 apply — the Portuguese law on consumer guarantees, which transposes Directives (EU) 2019/770 and 2019/771 on digital content and services — as do the mandatory consumer protection provisions of your country of residence.

Nothing in these Terms sets aside, limits or conditions those rights.

15. Liability

We are liable for damage we cause by breaching these Terms, under the general rules of law.

We are not liable for:

• loss of data resulting from the user losing the backup password or the PIN (section 11), from not creating backups, or from loss, theft or failure of the device;
• reminders that the device's operating system delays or fails to deliver (section 12);
• deadlines, renewals or obligations that it is for the user to meet with third parties (section 4);
• decisions the user makes on the basis of information they themselves recorded in the app;
• the functioning of third-party services that the user opens from Papira, or of the app stores.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, in particular liability for wilful misconduct or gross negligence, for damage caused to the life or physical integrity of persons, or the mandatory rights that consumers enjoy.

16. Suspension of the licence

We may suspend or terminate the licence to use if the user seriously breaches these Terms, in particular the prohibitions in section 7. As the app is installed on the user's device, such termination takes the form of an obligation to stop using it and to uninstall it.

17. Changes to these Terms

We may change these Terms, for example to reflect changes in the product or in the law. The version in force is always published at papira.app with its date.

Substantial changes will be communicated prominently in the app and on the website, with reasonable advance notice. If you do not accept the new version, you can stop using Papira and cancel the subscription; the data stays on the device and can be exported.

Version 1.1, of 25 August 2026. Clause 9.7 on the free plan's advertising was added, and clauses 3 and 13 were made more precise regarding the internet connection.

Version 1.2, of 25 August 2026. Alignment with the review of the Privacy Policy. The substance of these Terms is unchanged.

Version 1.3, of 26 August 2026. Section 5 now covers the contacts noted in the dossier delivery record and explains that the household exemption in Article 2(2)(c) GDPR no longer covers anyone using Papira in a professional context. Section 4 was adjusted for the Professional plan, which organises documents of companies or organisations and not information about clients, patients, service users or employees.

Version 1.4, of 29 August 2026. Aligned with the Privacy Policy review. The substance of these Terms is unchanged.

18. Governing law and competent courts

These Terms are governed by Portuguese law.

If you are a consumer and live in another European Union country, this choice does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of residence.

Disputes may be brought before the Portuguese courts. If you are a consumer, you may always turn to the courts of your country of residence and you may be sued only in those courts.

19. Alternative resolution of consumer disputes

In the event of a consumer dispute, the consumer may turn to an alternative consumer dispute resolution body:

• TRIAVE — Centro de Arbitragem de Conflitos de Consumo do Ave, Tâmega e Sousa (consumer dispute arbitration centre for the Ave, Tâmega and Sousa regions) — www.triave.pt
• CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (national centre for consumer dispute information and arbitration) — www.cniacc.pt

More information at the Portal do Consumidor (the Portuguese consumer portal): www.consumidor.gov.pt

Livro de Reclamações Eletrónico (the Portuguese electronic complaints book): www.livroreclamacoes.pt

If you live in another European Union Member State, you can find the competent bodies in your country through the European Commission's consumer redress portal.

20. Final provisions

Reference version. The European Portuguese version of these Terms is the reference version. The other translations are made available to make reading easier. In the event of divergence, the Portuguese version prevails, except where the user is a consumer and the version in their own language is more favourable to them.

Partial invalidity. If any clause of these Terms is found to be invalid or ineffective, the remaining clauses stay in force.

Entire agreement. These Terms and the Privacy Policy constitute the agreement between the user and Toralle regarding the use of Papira, without prejudice to the app stores' terms regarding the purchase of subscriptions.

21. Contact

support@papira.app Toralle, Lda. — Rua da Cruz da Argola, n.º 742, trás, Mesão Frio, 4810-225 Guimarães, Portugal

Related documents: Privacy Policy · Legal notice · Support